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BUSINESS POLICIES & ORDERING INFORMATION
**Please keep in mind that thanks to your support Rock 'N' Roll Engineering is growing. There are three phones lines at this time and only one Bruce. We will make every effort throughout the business day to personally assist customers that need to purchase specific combinations. Whether it's just a cam, a custom engine kit, or a running masterpiece designed by and built by Bruce, ready to bolt in and enjoy, you must keep in mind to be patient. You'll be glad you took the time to trust the best in the business. You're also urged to E-mail Bruce with your preliminary questions.
E-mail Bruce here. Thank you. **


feel free to e-mail or fax orders.
Click here for the Order Form and Tech Sheet Down Load Area

regular HOURS: (Right now we're not on regular hours. I'm trying to do as much as my condition will let me. Call Monday and Thursdays for DeeDee. Email questions to me. Thanks.)
8:00 AM TO 5:00 PM MONDAY THROUGH FRIDAY
9:00 AM TO 1:00 PM SATURDAY. ALL PACIFIC TIME.

ORDERING:
ALL ORDERS OVER $200.00 REQUIRE PAYMENT IN FULL EITHER WITH CERTIFIED CHECK, MONEY ORDERS OR IF APPROVED, CREDIT CARD. UNLESS PAYMENT HAS BEEN ARRANGED BY PRIOR AGREEMENT.
WE WILL ACCEPT YOUR ORDER VIA TELEPHONE DURING OUR NORMAL BUSINESS HOURS AT (909)370-0389. IF YOU PREFER YOU CAN MAIL YOUR ORDER TO US AT
RRE 12210 MICHIGAN ST. SUITE 9
GRAND TERRACE, CA 92313

OR FAX IT TO US AT (909) 370-0550. ONLY PRE-APPROVED CREDIT CARD ORDERS ARE ACCEPTED VIA THE FAX.

EXCEPTION:
EDELBROCK HEADS OR ENGINE ORDERS REQUIRE 75% MINIMUM DOWN PAYMENT. MONEY ORDERS, CASHIERS CHECKS, OR PERSONAL CHECKS ONLY.

SPECIAL NOTE:
SPECIAL AND CUSTOM ORDERS ARE NON-REFUNDABLE.

RETURNED GOODS:
THERE WILL BE A 25% RESTOCKING CHARGE ON PRE-APPROVED ACCEPTED CANCELED ORDERS AND PRE-APPROVED AUTHORIZED RETURNED GOODS. DO NOT SEND PARTS BACK WITHOUT PREAPPROVAL.

PAYMENT:

CREDIT CARDS: NOT ACCEPTED

PERSONAL CHECKS AND MONEY ORDERS:
PAYMENT BY MONEY ORDER WILL BE PROCESSED WITHIN 48 HOURS AFTER RECEIPT OF ORDER. WE RESERVE THE RIGHT THE HOLD ORDERS PAID BY PERSONAL CHECKS FOR 15 DAYS FOR BANK CLEARANCE.

C.O.D. SHIPMENTS:
ON FIRST TIME ORDERS PAYMENT BY MONEY ORDER OR CERTIFIED CHECK IS ACCEPTABLE ESTABLISHED ROCK 'N' ROLL ENGINEERING CUSTOMERS MAY BE ALLOWED TO PAY BY COMPANY CHECK.

NOTE:
COD ORDERS WILL BE ACCEPTED BY TELEPHONE ONLY AND ARE LIMITED TO CUSTOMERS WITH ESTABLISHED ACCOUNTS. ORDERS WILL BE SHIPPED ON A CASH OR CERTIFIED CHECK ONLY BASIS.
THE FOLLOWING ITEMS MUST BE PRE-PAID AND CANNOT BE SHIPPED COD: FACTORY DROP SHIP, FIBERGLASS, ENGINES AND CYLINDER HEADS.

**********COD ORDERS MUST BE SHIPPED TO A STREET ADDRESS WHERE SOMEONE WILL BE AVAILABLE TO ACCEPT IT AND PAY CASH CERTIFIED CHECK OR MONEY ORDER. WHEN AN ORDER GETS REFUSED OR THERE IS NO ONE THERE TO ACCEPT, ROCK 'N' ROLL ENGINEERING PAYS FOR THE FREIGHT BOTH WAYS. THESE FREIGHT CHARGES WILL BE PASSED ON TO YOU, THE CUSTOMER. NO FURTHER ORDERS WILL BE ACCEPTED UNTIL THE FREIGHT BILL IS PAID BY THE CUSTOMER.

LEAD TIMES:
DUE TO THE CUSTOM BUILT, ONE-AT-A-TIME NATURE OF OUR BUSINESS THERE MAY BE UNFORESEEN DELAYS IN SHIPPING CYLINDER HEADS AND ENGINE ASSEMBLIES. R.R.E. IS NOT RESPONSIBLE FOR UNFORESEEN DELAYS. ALL ORDERS WILL BE FILLED IN THE ORDER THEY ARE RECEIVED.

SHIPPING:
PARCELS WEIGHING UNDER 150 LBS. WILL BE SHIPPED VIA UPS, COMMON CARRIER OR LEAST EXPENSIVE METHOD OF SURFACE TRANSPORTATION UNLESS OTHERWISE SPECIFIED AT THE TIME OF ORDER. UPS RED LABEL (NEXT DAY), BLUE LABEL (2-DAY ), UPS ORANGE LABEL (3-DAY) OR AIR FREIGHT MUST BE REQUESTED. COMPLETE ENGINE ASSEMBLIES CANNOT BE SENT VIA UPS. THEY CAN BE SENT AIRPORT-TO-AIRPORT, AIR FREIGHT OR BY A RECOGNIZED TRUCKING LINE. ALL PARTS ARE PRICED F.O.B. GRAND TERRACE, CALIFORNIA AND WILL BE SHIPPED FREIGHT COLLECT.

SHORTAGE OR ERROR:
SHOULD YOU RECEIVE AN INCORRECT ORDER, OR A SHORTAGE, YOU MUST CONTACT ROCK 'N' ROLL ENGINEERING WITHIN 3 DAYS OF RECEIPT OF SHIPMENT TO PLACE A CLAIM. NO CLAIMS WILL BE CONSIDERED WITHOUT YOUR COPY OF THE ORIGINAL INVOICE, AND ANY RETURN GOODS MUST BY AUTHORIZED BY ROCK 'N' ROLL ENGINEERING BEFORE RETURNING THE ITEM.

MISSING & DAMAGED GOODS:
ANY DAMAGED OR MISSING PACKAGES SHOULD BE REPORTED TO THE CARRIER AT THE TIME OF DELIVERY. ALL SHIPMENTS ARE FULLY INSURED AND ALL CLAIMS SHOULD BE MADE TO THE FREIGHT COMPANY.DO NOT RETURN DAMAGED SHIPMENTS TO ROCK 'N' ROLL ENGINEERING WITHOUT PRIOR AUTHORIZATION.

RETURNED GOODS:


REFUSED C.O.D. ORDERS-UPON AUTHORIZED RETURN OF ANY ORDER TO ROCK 'N' ROLL ENGINEERING BECAUSE OF REFUSAL, CUSTOMER WILL BE BILLED FOR FREIGHT CHARGES INCURRED TO AND FROM THE DESTINATION PLUS A 15% CHARGE FOR HANDLING AND REPACKAGING. THESE CHARGES WILL BE DEDUCTED FROM ANY DEPOSIT BALANCE, IF APPLICABLE.

AUTHORIZED RETURNS-IF ROCK 'N' ROLL ENGINEERING AUTHORIZED THE RETURN OF AN INCORRECT ORDER IT MAY BE SENT FREIGHT COLLECT. ANY UNAUTHORIZED COLLECT SHIPMENTS WILL BE REFUSED BY ROCK 'N' ROLL ENGINEERING.

PRICES:
ARE SUBJECT TO CHANGE WITHOUT NOTICE. PRICES CHANGE AS MANUFACTURERS PRICES CHANGE.

DISCLAIMER OF WARRANTY:
DUE TO THE NATURE OF PERFORMANCE APPLICATIONS AND USAGE OF THESE PRODUCTS, THESE PARTS ARE SOLD "AS IS" AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESCRIPTION OR QUALITY. ROCK 'N' ROLL ENGINEERING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF OTHER PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUE, COST OF PURCHASED OR REPLACEMENT GOODS, OR CLAIMS OF CUSTOMERS OF THE PURCHASER, WHICH MAY ARISE AND/OR RESULT FROM THE SALE, INSTALLATION OR USE OF THESE PARTS. INSTALLATION OF THESE PARTS COULD ADVERSELY AFFECT THE VEHICLE MANUFACTURER'S WARRANTY COVERAGE.

Anyone that disassembles our assemblies without us present make any good faith repairs null and void. If you have a problem - contact us with the parts intact - still assembled - and we will make an honest determination of fault. We always want to know if there's a true problem with our work. Our careful and prescise work habits have allowed us to work fifteen years with less than two tenths of ONE PERCENT of all our assemblies having a problem. Of those three people - we repaired their problem at our cost.

We reserve the right to refuse service to anyone. And anyone that is found to use the internet or any other means to spread slander about our company, it's employees, or false claims about recieved merchanise will not receive service or refunds. Proper communication can solve all problems.
Chose the right path if you feel you have a problem.